1. OVERVIEW

MiLovey.com/MiLovey.lv, hereafter called webpage or site, is operated by SIA Family Magic. Throughout the site, the terms “we”, “us” and “our” refer to SIA Family Magic. SIA Family Magic offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. A distance contract between the customer and MiLovey.com/MiLovey.lv will come into force once an order has been accepted through this web site.

2. ORDERING AND PAYMENT

After customer ads to the shopping basket preferred goods, we accept payments via Visa, Maestro and MasterCard and online banking. Our payment area is fully secure and handled by Paysera. Note that all purchases must be paid in full before delivery takes place.  All prices are indicated in euros (EUR) currency. In case of international shipments, you bear the full responsibility for importing the goods and paying any applicable taxes, duties, and other charges.

3. DELIVERY

Before dispatching goods, we manually check all orders to ensure the best quality for our customers. We ship via Omniva parcel machines, Omniva couriers and Latvian postal service.

For detailed information on delivery fees and timings please go here.

We reserve the right to explicitly notify you in rare cases of extra shipping costs before the final payment confirmation.

4. CANCELLING AN ORDER

In case you want to cancel an order, please contact us as soon as possible by email or telephone. If your order hasn't been shipped we will cancel it immediately and refund the full price. If goods were already shipped, please return them to us within 14 calendar days after receiving it. For more details about the product return, please read return of the goods terms section.

5. RETURN OF GOODS

If you are not satisfied with the purchase, you have an opportunity to change it within 14 calendar days after receiving the product. We accept goods if they are returned in a good quality, meaning products are clean, not damaged, with all labels and with the original packaging. Before sending goods, please contact us either by email or telephone and we will find out the best return delivery for you. Please add a letter where you have indicated your name, last name, and the reason why you want to return the particular item. Please keep the bill of posting from the Post Office or Omniva parcel machines when returning items, as we do not keep responsibility for the returned items which were lost. Unfortunately, we cannot cover the cost of return postage, unless the goods are defective and the reason for your return is our mistake.

6. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there might be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time. Importantly, we have done our best to display the colors and the qualities of the products as accurately as possible.  However, it might be the case that colors will differ depending on the settings of your monitor/devices, we do not guarantee a complete color match.

7. COPYRIGHT & TRADEMARKS

All content and information on this site including, but not limited to text, graphics, logos, button icons and images, is the property of SIA Family Magic.

8. PRIVACY NOTICE

We are committed to respecting your privacy. Thus, any information you are going to willingly give us will remain private and secure, and that your payment details will be treated with utmost confidentiality.  We enable HTTPS/SSL for our webpage which makes all transactions are secure by default. Importantly, we do not store information regarding debit cards and credit cards.

When you place an order online with us, we will ask you to provide the following information: name, surname, address, telephone number and email. Importantly, this information is collected for the order delivery purpose and will remain private and secure. Afterwards you will be redirected to an SSL-secured website operated by our trusted billing merchant Paysera and there you will be required to provide personal information (including your credit card details) to our billing merchant. Information you provide to our billing merchant will be processed in accordance with its privacy policy (available at the bottom of billing pages) and you are therefore advised to review such policy prior to purchase.

We will not provide your personal information to the third parties unless you give us permission or we are obliged to do so by law. However, we have rights to provide customer’s information to a third party concerning the details necessary for the delivery of the order.

Our site uses cookies. Cookies are small text files that are placed on your computer. None of the cookies used by this website contain any personal information. We use cookies to enhance your shopping experience and make our website work more efficiently, we also use traffic log cookies to collect data on website pages browsing and usage for the purpose of customer needs analysis.

9. CHANGE OF TERMS & CONDITIONS

We reserve the right to periodically update these Terms and Conditions. Any changes made will be reflected here.


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    SIA Family Magic, Reg. No. 41503080367, Legal address: Plavu street 8a, Daugavpils, LV-5422, Latvija 
    All rights reserved  

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